Cancellation policy

Unless different terms are specifically disclosed during booking, Lappe & Crew's standard cancellation policy is:

48 hours or more before scheduled pickup:
Full refund.

24 to 48 hours before scheduled pickup:
75% refund; 25% cancellation charge.

Less than 24 hours before scheduled pickup:
50% refund; 50% cancellation charge.

Same-day cancellation or no-show:
Non-refundable.

Rescheduling requests received at least 24 hours before scheduled pickup may be accommodated without an additional rescheduling charge, subject to Equipment availability.

Lappe & Crew may make reasonable exceptions for severe weather, unsafe travel conditions, Equipment unavailability, emergencies, or other extraordinary circumstances.